Printing comoany

 

QUESTION AND ANSWER ABOUT PRINTING
DESIGN AND FORMATING
PAPER, PRINTING & FINISHING
PRICING, PAYMENT OPTIONS & SHIPPING
ORDERING & PROBLEM SOLVING
DESIGN AND FORMATING
Q. Can you help me with my design?
A. Definitely! Send us whatever you have, whether pictures, a logo, an old design, or nothing at all, and we will combine it with your text. We can also provide pictures based on your requirements. Once your design is completed, you will be sent a proof by email for your approval or necessary revisions. Easy!
NOTE: Graphic Design services can be added to your cart by choosing the Graphic Design option on the product tabs.
Or, send us an email with any questions at info@impmiracle.com
Q. Do you have Templates?
A. We don’t! Using a template often produces bad results and poor quality artwork. We’d rather you do it yourself or let a professional take care of it.
Q. What formats do you accept?
A. We only accept PDF files. Please be sure to save everything at the highest quality or at a resolution of 300 dpi and to embed your fonts.
Q. What are your Layout Guidelines
A. The ideal specs are as follows:300 dpi (resolution) with a 0.125 inch bleed and a 0.25 inch text-safe gutter.

Bleed Definition: The Bleed is the 0.125 inch (3 mm) extra added to each edge of a finished product when the image extends to the edge of the cut line. For example, a 4x6 postcard with full bleed should be submitted at the size 4.25 x 6.25.

The 0.125 inch (3 mm) on each side of the card will be trimmed off during the cutting process. This will leave you with a finished 4” x 6” standard postcard. The reason for this is that the trimming process in printing is not absolutely perfect; the bleed ensures that there will be no apparent white or unprinted border left around the edge if the cut is a little off. Practically speaking you need to extend any graphics or pictures to cover the 0.125 inch (3 mm) bleed on each side.

Text-Safe Gutter Definition: This is essentially the opposite of a bleed. Because of the slight inherent margin of error in where the actual cut is made, you should not put text (or anything important) within 0.25 inch (6 mm) of the desired cut line.

Q. What is Monitor Calibration and how do I do it?
A. Images on screen look different from the same printed image because computer monitor manufacturers don’t necessarily make monitors with accurate color reproduction in mind. Monitors are often very bright for improved readability and the problem this can cause is that your prints come out darker than they appear on the screen.

A monitor can also be displaying too much red, or blue or any number of problems. However, having too much brightness is the most common problem.

The simplest calibration methods involve adjustments to the Contrast and Brightness settings of your monitor.

Please note that while we are providing you with advice on proper monitor calibration, Miracle Printing is not taking responsibility for how your monitor displays color.

Set your monitor back to the factory default. Most importantly, make sure the brightness and contrast are at the default, usually 50%.

Q. What is a ‘File Upload’?
A. File Upload is a simple way to send us big graphics files. (Emails can usually only send 10MB or so.)

To use our file uploader: Log in your account. Click the left "Send File" link. This link will lead you to an "uploader system". Click the browse button and this opens up a window, showing files on your computer. You now select the file(s) you want to send us and click Open. Then, fill in your contact info and any instructions. Click upload.

Q. Do I get a Proof before printing?
A. No, a Proof is a PDF file of your artwork. Since we are only accepting PDF files, you have your own proofing already. Whatever it looks like, it will be printed exactly the same.

Of course, we will be taking a quick view at your file just to make sure.

PAPER, PRINTING & FINISHING
Q. What is the difference between digital and offset printing?
A. Digital printing is generally used for small print runs. It’s more cost effective because many of the mechanical steps required for offset printing are eliminated. Offset printing is used for larger quantities where the higher cost of initial setup is justified by the lower cost per unit as the quantity goes up.

The quality of our digital and offset products is very comparable and on most products you can hardly tell the difference. However the industry consensus is that offset printing produces the preferred quality.

Q. Which paper weight should I choose - 80 lb or 100 lb?
A. The most commonly used paper thickness for flyers and brochures is 80 lb. However, if your business requires a top quality image, you may wish to go with the 100 lb. For flyers and brochures this is the heaviest of the most commonly used paper weights.
Q. Which cardstock should I choose - 12pt, 14pt or 18pt?
A. 12pt cardstock is good quality (Many of our competitors go as low as 8pts). For quantities under 1000, we use 12pt stock because they are printed digitally and 12pt is the thickest these machines can handle. For orders over 1000, we print offset and use 14pt stock which is very heavy and excellent quality.

For those who demand the absolute best, we offer business cards in an 18pt Matte Laminated. Most people have never seen a business card this thick or a finish so beautiful. If you’re looking for the very best, go with the Matte Laminated!

Q. What does AQ coating mean?
A. AQ is short for Aqueous and is a water based varnish applied over the finished print product. Applying the Aqueous coating to a sheet prevents scuffing and gives it additional gloss.
Q. What does writeable gloss mean?
A. It’s a coating that is not so shiny that it cannot be written on with a ball point pen. This is important because people often want to write notes on print material, such as a price or a personal phone number you gave them.

Some cards are so shiny that they look like a mirror. Most people don’t find that attractive and it often causes the card to concave or bend a bit.

Q. Are your products good quality?
A. Absolutely! Our products are some of the best on the market. Our paper is bright and thick and our printing process is among the best in the world.
Q. Are your products eco-friendly?
A. All of our products are created very Green! We are very mindful of the environment at each step of the production process. Here are a few examples of how we are attempting to care for our planet:

All paper stock is made using approximately 35% recycled content
The paper we use is produced specifically for the paper industry which means it does not come from illegally forested trees
We use soya-oil based inks instead of traditional petroleum-based ink.
Our coatings are composed of very low to 0 traces of the VOC (Volatile Organic Compounds) and are water base
Fountain solutions are free of or use reduced VOC solutions We use alcohol substitutes rather than alcohol
We use Blackle (www.blackle.com); We recycle; We use Energy Star appliances

PRICING, PAYMENT OPTIONS & SHIPPING
Q. How can your prices be so good?
A. For two reasons. First, since we operate online, we maintain a much lower overhead than many of our store-front competitors. That way you are not paying for store-front overhead when you buy your Business Cards. Second, we get lower prices from our suppliers since we print in larger volumes from a larger customer base. This allows us to pass the better prices on to you!
Q. Is there a setup fee? Are there any other charges?
A. There are absolutely no set-up fees. The only time there is an additional fee is if you require design work from us or ready-to-print touch-up.
Q. Can I use 2 sets of graphics for my Print Run?
A. No. If you need 6000 flyers, 3000 of one version and 3000 of another, the order cannot be split. By definition, a run is the same graphic for every piece. If you have 2 sets of graphics, you need to order 2 different print runs.
Q. Is mail order secure and safe? What about credit card security?
A. All products are sent through Inter-action courier and you are provided with tracking information. Credit Card transactions are done through a Secure Socket Layer, or SSL. This encrypts all your information keeping you safe during your online experience. This is the industry standard in Online Security that has been verified by Visa, MasterCard and American Express.
Q. What methods of payment do you accept?
A. Visa, MasterCard and American Express Online. We can also make arrangements for payments by Interac Money Transfers, PayPal and money orders.
Q. How much does shipping cost?
A. We don’t make money on shipping. We only charge the cost of the shipping itself. Shipping is calculated in the cart. Simply add the items you want to your cart and then enter your postal code. Different shipping options and prices will appear in the drop-down menu.
Q. How much time does shipping take?
A. Delivery timeframes are calculated starting at the end of production. Shipping in the Greater Montreal Area or in the Province of Quebec is usually 24 hours. Same day delivery for certain products can also be arranged for a supplement in Montreal.
In the rest of Canada, you can expect three to five business days. Rush delivery by Air is available at reasonable rates and is quoted in the cart. Tracking is available upon shipment.
ORDERING & PROBLEM SOLVING
Q. How do I Order Online?
A. Go to the product tab that is of interest to you. Click the Item and then select the options that you desire. Then add that item to your cart. You can add multiple items from different product tabs to your cart before clicking "Checkout" and then to "Complete Your Order".
Q. What do I do if I have a problem?
A. We will take care of it right away. Just send us an email at info@impmiracle.com.
All prices on this website are in Canadian Dollars (CAD)



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